If your Card is permanently lost, it is important that you call Customer Service at 1.800. 240.8100 (TTY: 1.800. 241.9100) to report your lost or stolen Card immediately. Your Card will be deactivated to prevent anyone from using it and a new1 replacement Card will be ordered.

How long does it take to get a replacement EIP card?

Your original card will be deactivated and a new one will be ordered. The reissuance process takes seven to 10 days, and if you want to receive the replacement card sooner, an additional shipping fee of $17 applies, according to the Cardholder Agreement.

How do I transfer money from my stimulus card?

To transfer money from your stimulus debit card to your bank account, go to the EIP Card website or use the Money Network mobile app, and select the option to “Move Money Out.” You’ll need both the routing number and the account number from your bank account to make the transfer.

Will I get a new EIP card?

If you haven’t received your EIP Card, or if you may have accidentally thrown it away, please call Customer Service at 1.800. 240.8100 and choose the option for assistance with a replacement, reissue, lost, or stolen Card. Upon your request, a replacement Card will be provided at no cost to you.

What to do if your EIP card is lost or stolen?

If your card is lost, call the Customer Service line at 1.800.240.8100 (TTY: 1.800.241.9100). Select the “Lost/Stolen” option. Select the “Lost/Stolen” option. Your EIP card will be deactivated to prevent anyone from using it and a new replacement Card will be ordered.

What is the economic impact payment card ( EIP )?

The Economic Impact Payment (EIP) Card is a prepaid debit card distributed to eligible recipients that contains the first round of Economic Impact Payments under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) or the second round of Economic Impact Payments under the COVID-related Tax Relief Act of 2020.

How long does it take to refund an EIP card?

If you are entitled to a refund for goods or services obtained with your EIP Card, the return and refund will be handled by the merchant. If the merchant credits your Card, the credit may take a few business days to appear or be part of your available balance.

What happens when your EIP card is deactivated?

Your EIP card will be deactivated to prevent anyone from using it and a new replacement Card will be ordered. Your first reissued Card will be free. A $7.50 fee will be applied for each additional reissued Card. Review the materials included with your card or see the Cardholder Agreement online at EIPCard.com for more information.